Return & Refund Policy
1. Return Timeframe
We offer a 14-day return policy. This means you have 14 days from the date of receiving your item (delivery date) to request a return or exchange.
2. Conditions for Returns
To be eligible for a return, your item must be in the exact same condition that you received it.
General Items: Must be unworn, unused, with tags, and in its original resalable packaging.
⚠ Hygiene & Personal Care Products (e.g., Dental drops, Braces): For health, safety, and hygiene reasons, oral care products cannot be returned or exchanged if the seal is broken, opened, or used. We only accept returns for these items if they are completely unopened and in their original sealed packaging.
Non-returnable items include:
Custom or personalized items.
Opened or used dental/personal care products.
Items damaged after delivery due to misuse.
3. Shipping Costs & Restocking Fees
For Quality Issues (Defective, damaged in transit, or wrong item received): We take full responsibility. We will cover the return shipping costs.
For Personal Reasons (Customer remorse, changed mind, wrong size ordered): The customer is responsible for paying the return shipping costs.
Restocking Fee: We do NOT charge any restocking fees for returns. (No restocking fee).
4. How to Request a Return
Please do not send your purchase back to the manufacturer or the courier directly without contacting us first.
Step 1: Within 14 days of receiving your order, email our customer service at service@mail.recoumarket.com. Please include your Order Number, exact reason for the return, and clear photos/videos if the item is defective or damaged.
Step 2: Our team will review your request within 1-3 business days. If approved, we will send you a Return Merchandise Authorization (RMA) and the exact return shipping address.
Step 3: Pack the item securely and ship it to the provided address. Please provide us with the tracking number via email so we can track the return.
5. Refund Process & Timeline
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately.
A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal) within 5 to 15 business days, depending on your bank or credit card company's processing time.
If you have not received your refund within this timeframe, please first check your bank account again, then contact your credit card company. If you have done all of this and still have not received your refund, please contact us at service@mail.recoumarket.com.